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Tab 1
Full Service Call Center
We answer your phones (Genesys, Zoom, Ring Central etc.), process your faxes and emails, automated and human SMS messaging, AI assisted IVR, driver and customer human AI assisted trip monitoring and dispatcher support.
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Tab 2
Hosted Operations
All hardware and software is cloud-based in Class A data center.
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Tab 3
Many Ways to Book Trips
  • AI assisted IVR
  • Apps
  • Web
  • Email
  • Faxes
  • SMS text
  • QR codes
  • Booking devices
  • Kiosks
  • Etc.
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Tab 4
Cashiering and Billing
Trips and credit cards are handled accurately and consistently, making driver cashiering faster and much more accurate.
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Full Service Call Center
Hosted Call Taking and Dispatch
Multiple Booking Options
Cashiering and Billing Solutions
About
Taxi Lady CCSi is a full-service call center that caters to taxi companies nationwide. Among some of its services, CCSi takes customer calls, dispatches taxis, and provides back office functions. This is how it works:  When a customer calls for a taxi, a customer service agent in CCSi's call center enters the information into the scheduling system. Calls can be taken for immediate service or scheduled for future service. When the call is ready to be dispatched, CCSi's software locates the closest cab in your fleet and sends a service request to the driver. It is an almost seamless, foolproof process. THE CCSI PHONE NUMBER IS 435.275.1531