Unlike traditional dispatch system providers where you purchase or lease all the equipment and train the staff to use it, CCSi offers full-service, turnkey reservation, dispatch and back office services by providing cloud-based virtualized hardware in a class-A data center. A typical CCSi client takes advantage of the following services:

CCSi staff handles all incoming telephone calls, enters new reservations and looks up information about existing reservations using any of the dispatch systems currently on the market, including Autocab, MTI, Ecolane, RideCo, TDS, Trapeze etc. The AI assisted IVR from FlipCX and Ecolane reduces cost to our clients by electronically booking a lion’s share of the incoming booking requests.

CCSi dispatchers handle monitoring of fleet performance, attend to any problems arising from servicing calls, communicate with drivers about any issues they might be having, tracking trips that are out of performance parameters. Software tools allow dispatchers to efficiently perform all the necessary functions to provide superior service to passengers and drivers.

Driver apps can run on their phones or tablets. Rear seat payment processing and advertising devices are also supported.

CCSi supports integration of your website booking page to the dispatch software facilitating booking and status monitoring of trips. Customer-facing apps allow quick, seamless, prepaid booking.

CCSi develops and supports web sites for its clients allowing customers to obtain fare estimates, enter reservations and track their taxi on the Internet. In addition, if using CCSi’s back office solutions, client’s corporate and government accounts can perform these activities as well and view their invoices, download invoice detail and view scanned images of vouchers. You can take a test ride at www.877yellowcab.com.

CCSi simply has the best, most feature rich back-office software. It is very flexible, supporting traditional company owned vehicles with lease drivers, a blend of company and owner operated vehicles, a co-op model, consolidator model (a taxi company within a taxi company) and multiple entity ownership of a vehicle and the permit to operate the vehicle. The back-office software is integrated with the dispatch software to automatically import credit card and corporate voucher transactions and feed them for settlement and billing without re-entry. Unlimited account codes, flexible leases, deposit handling, loan accounts with and without interest, one-time charges, repeating charges are just a few of the features offered by the back office software.

CCSi prides itself on continuously monitoring and improving the quality of work product of its employees. The advanced telephone switch allows supervisors to monitor, coach and join CSAs in real time. Software integrated incident monitoring and reporting software captures CSA mistakes and reports on them so that supervisors can review those mistakes with the CSAs on a weekly basis. Various bonus programs encourage employees to strive for high quality product. Our data analysts generate client specific reports on daily and weekly basis to track trends and provide tools to driver managers to correct undesirable driver behavior.

If these services are of interest to you, may we suggest an on-site visit to our facility in St. George, Utah, less than a 2-hour drive north from Las Vegas. Let us show you the tools we use to handle over 100,000 telephone calls per week. Everybody who comes to visit our site walks away with great ideas on how to improve their business, even if they do not end up being our client. It is a very worthwhile trip.